Customer Service Culture

We can’t talk about technology without first discussing Customer Support
Customer service is the foundation of all Clinix systems. Here, there is no separation between technology and customer support. Every client has a dedicated client manager to oversee your system needs.  Should a problem arise, you can quickly access a familiar face that understands your business, to solve the issue.

A Client Manager Who Knows You
Your company will have a dedicated client manager to ensure a familiar, knowledgeable representative is available to meet your company’s need. Clinix has found that with a dedicated client manager, client satisfaction remains extremely high. We are serious about customer service.

Experience Is Everything
All software, at some point, requires technical support. We understand the frustration often times associated with technology, and your inconvenience instantly becomes ournumber one concern. Our service and software technicians average more than 15 years of experience and are here to help your business.

Training Your Staff Is Critical - And Ongoing
Your satisfaction and our success depend on the proper training of your staff. With on-site education, we ensure that you are optimizing the robust features of the Clinix product. We remain dedicated to continuing education with regular, scheduled visits to your site and by hosting user teleconferences and onsite conferences and e-mail Web-based updates.